At Belle Havens, we want you to love your purchase as much as we loved creating it. If something isn't quite right, we're here to help. Please read our policy carefully to understand your options.

1. Returns

Eligibility for Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, items must meet the following conditions:

• Unworn, unwashed, and unused

• Original tags attached

• In original packaging

• Free from odors, stains, pet hair, or signs of wear

Non-Returnable Items

For hygiene reasons, we cannot accept returns on the following items unless they arrive damaged or defective:

• Intimates and underwear

• Swimwear (if the hygiene seal is removed)

• Final sale items (clearly marked at checkout)

• Gift cards

2. How to Initiate a Return

To start a return, please follow these steps:

1. Email us at bellehavens@outlook.com with your order number and the items you wish to return

2. Our team will provide you with a return authorization and instructions

3. Pack the items securely in their original packaging

4. Ship the package to the address provided in our return instructions

Please note: Returns sent without prior authorization may not be accepted.

3. Return Shipping Costs

• Customers are responsible for return shipping costs, unless the return is due to our error (e.g., wrong item shipped or defective product)

• We recommend using a trackable shipping service, as Belle Havens cannot be responsible for items lost in transit during return

• Original shipping charges are non-refundable

4. Refunds

Once we receive and inspect your return, we will notify you of the status.

• Approved Refunds: Refunds will be processed to the original payment method within 5–10 business days

• Partial Refunds: In some cases, partial refunds may be issued for items that are not in original condition

• Processing Time: Please allow your bank or credit card company additional time to post the refund to your account

5. Exchanges

We currently do not offer direct exchanges. If you would like a different size, color, or style, please:

1. Return the original item for a refund (following the steps above)

2. Place a new order for the desired item on our website

This ensures you receive your new items as quickly as possible.

6. Damaged, Defective, or Incorrect Items

We take great care in quality control, but mistakes can happen. If you receive:

• A damaged or defective item

• The wrong item

• A missing item from your order

Please contact us immediately at bellehavens@outlook.com within 7 days of delivery. Include:

• Your order number

• Photos of the damage or defect (if applicable)

• A brief description of the issue

We will make it right—at no cost to you.

7. Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

1. Check your bank account or credit card statement again

2. Contact your credit card company—it may take additional time to post

3. Contact your bank—processing times vary

If you've completed these steps and still need assistance, email us at bellehavens@outlook.com.

8. International Returns

For customers outside our primary shipping region:

• Return shipping costs and customs fees are the customer's responsibility

• Please clearly mark the package as "RETURN" to avoid additional customs charges

• We recommend using an international trackable shipping service

9. Sale Items

• Final sale items (marked clearly at checkout) cannot be returned or refunded

• Regularly discounted sale items may be returned according to our standard policy

10. Gift Returns

If an item was purchased as a gift and shipped directly to you:

• You will receive a gift credit for the value of the returned item

• Once the return is processed, we will issue a gift card or store credit

• Please contact us with the order number and gift recipient information

11. Tips for a Smooth Return

• Try items on indoors and over your own undergarments

• Keep items away from perfumes, deodorants, and cosmetics when trying on

• Save your packing slip and original packaging until you're sure you're keeping the items

• Check your email for return confirmation and tracking

12. Contact Us

If you have any questions about our Refund and Return Policy, please reach out:

Belle Havens
📧 bellehavens@outlook.com
Please include your order number in all correspondence for faster service.