Thank you for shopping with Belle Havens! We're committed to getting your order to you as quickly and safely as possible. Please review our shipping policy below for details on processing times, delivery options, and international shipping.

1. Order Processing

Processing Time:

• Orders are typically processed within 1–3 business days (excluding weekends and holidays)

• During peak seasons or sales events, processing may take 3–5 business days

• You will receive a confirmation email once your order has been shipped, including tracking information

Order Cut-Off Time:

• Orders placed after 2:00 PM [insert time zone] will begin processing the next business day

• Orders placed on weekends or holidays will begin processing the following business day

Order Verification:
For your security, we may need to verify certain orders before processing. If additional information is required, we will contact you via email.

2. Shipping Methods & Delivery Times

We offer several shipping options to meet your needs. Delivery times are estimates and begin from the date of shipment, not the order date.

Domestic Shipping [Customize for your primary market]

International Shipping

We're delighted to ship Belle Havens worldwide!

Note: Remote areas may experience longer delivery times.

3. Shipping Carriers

We partner with reliable carriers to ensure your order arrives safely:

• USPS

• UPS

• FedEx

• DHL

• Canada Post

• Royal Mail

• Australia Post

The carrier for your order will be selected based on your location and selected shipping method.

4. Shipping Costs

Shipping costs are calculated based on:

• Delivery location

• Selected shipping method

• Order weight and dimensions

• Applicable taxes and duties (for international orders)

You can view the exact shipping cost at checkout before completing your purchase.

Free Shipping
We occasionally offer free shipping promotions. Please check our website or subscribe to our newsletter for current offers. Terms and minimum purchase requirements may apply.

5. Tracking Your Order

Once your order ships, you will receive:

• A shipping confirmation email

• A tracking number and link to track your package

• Updates from the carrier (if you've opted in)

To track your order, visit our Track Your Order page or use the tracking link provided in your confirmation email.

Please allow 24–48 hours for tracking information to update after receiving your shipping confirmation.

6. International Shipping & Customs

Customs Duties and Taxes:

For international orders:

• Belle Havens is not responsible for any customs duties, taxes, or brokerage fees imposed by your country's customs office

• These fees are the responsibility of the customer and are due upon delivery

• Customs policies vary widely by country—please contact your local customs office for more information

Customs Delays:

• International packages may be subject to customs inspection, which can cause delays beyond our estimated delivery times

• Belle Havens cannot be responsible for delays caused by customs

Prohibited Items:
Some countries restrict certain fabrics or materials. Please check your local regulations before ordering.

7. Shipping Restrictions

PO Boxes & Military Addresses:

• We ship to PO boxes and APO/FPO/DPO addresses via standard shipping only

• Express shipping options are not available for these addresses

Remote Areas:
Delivery to remote or rural areas may take additional time. Please contact us if you have concerns about delivery to your location.

8. Order Changes & Cancellations

Before Shipment:
If you need to change or cancel your order, please contact us immediately at bellehavens@outlook.com. We'll do our best to accommodate your request if your order hasn't been processed yet.

After Shipment:
Once your order has shipped, we cannot make changes or cancel it. Please refer to our Refund & Return Policy for options after delivery.

9. Lost, Stolen, or Damaged Packages

Lost Packages:
If your tracking shows "delivered" but you haven't received your package:

1. Check with neighbors and family members

2. Look around your property

3. Contact your local post office

4. Wait 24–48 hours—packages sometimes scan as delivered prematurely

If the package remains missing, contact us at bellehavens@outlook.com and we'll help investigate.

Stolen Packages:
Belle Havens is not responsible for packages that are marked as delivered but stolen. Please consider shipping to a secure location or requiring a signature for delivery.

Damaged Packages:
If your order arrives damaged:

1. Take photos of the damage and packaging

2. Contact us within 7 days at bellehavens@outlook.com

3. Include your order number and photos

We'll work with you to resolve the issue promptly.

10. Incorrect Shipping Information

Please ensure your shipping address is correct at checkout. Belle Havens is not responsible for:

• Orders delivered to incorrectly provided addresses

• Delays caused by address errors

• Additional shipping charges to reship items returned due to incorrect addresses

If you realize you've entered the wrong address, contact us immediately. We'll do our best to correct it before your order ships.

11. Holiday & Peak Season Shipping

During peak shopping periods (including holidays and sales events):

• Processing times may be extended

• Carrier delivery times may be delayed

• Tracking updates may take longer to appear

We appreciate your patience and understanding during these busy times.

12. Contact Us

If you have questions about shipping or need assistance with your order, please contact us:

Belle Havens
📧 bellehavens@outlook.com
Please include your order number in all correspondence for faster service.